Refund policy

Because every piece is made to order, and often personalised, all sales are final. Your object didn't exist until you ordered it, so we can't restock or resell it.

The exception: if your piece arrives damaged, defective, or wrong, that's on us. Message reachthecultproject@gmail.com within 7 days of delivery with a photo and your order number, and we'll send a replacement or refund.

Personalised items can't be returned for spelling or customisation errors, so please double-check before you order.